We can now offer a full range of services for our patients, while still adhering to COVID-19 social distancing rules. Any services we offer will depend on a risk assessment which considers the safety of our clients and teams along with the welfare of your pet.
As a practice, we have been preparing for how we will work in the ‘new normal’. We will be providing the same high-quality services, with the same friendly, caring people; just delivered in a slightly different way.
We are working in smaller teams to reduce the spread of COVID-19 and therefore lead times for appointments may be a little longer than usual. Please bear with us at this time – we will do our best to make your appointment as smooth as possible.
Guidance for attending your appointment:
From 20th July we will be trialling allowing some clients into our Hady Hill branch in Chesterfield. These appointments will be restricted, therefore if you do need to come in with your pet then please tell reception so they can book accordingly.
As they are limited, these slots are only bookable in advance and existing appointments cannot be altered when you arrive.
On arrival at the surgery we still ask that you call reception to book in, where they will go through further protocols with you.
If entering the practice the following guidelines will be in place :
- Only one owner (over the age of 18) to enter the building per pet
- You must wait in the designated area outside the building until the vet calls you in
- Masks MUST be worn at all times. If you do not have one, we can provide a disposable one for £1
- Reception will check your contact details for the purpose of Track and Trace
- Please maintain social distancing
For now all other appointments will follow the current protocol of clients waiting outside. We have had positive feedback about this system and find it is working well.
We will also be taking payment via remote payment links as well as card payments over the phone.
We have made these changes as the health and wellbeing of our patients, clients and staff is our number-one priority.
Thank you for your continued understanding during this time. We remain committed to delivering the best care for your pet and if you have any questions, please do not hesitate to get in touch.